Since 2022 we have worked alongside 67 domestic and family violence agencies across Australia and completed more than 1,000 digital safety audits with the people they support. Each service on this page began as something our own casework needed. We now offer all four to agencies directly.
Choose the one that fits your service, or talk to us about more than one.
For victim survivor led businesses where the person using violence was the IT administrator.
Read more ↓ 02The TIAF, HarmWise, and help deciding where AI belongs in your service.
Read more ↓ 03The platform we built to run our own service, for DFV and community legal agencies.
Read more ↓ 04Security advisories, training and research, in a members' space for case workers.
Read more ↓Small businesses usually get their email, files and phones set up by whoever in the household is good with computers. When that person is the one using violence, they often keep the administrator account after the relationship ends. With it, they keep the business.
Our advisory to case workers on business Microsoft 365 and Google Workspace accounts sets out what that access means. An administrator can read and change email, view or delete files, and control company phones and laptops. On some business phone accounts, whoever controls the account can record calls. Changing a password removes none of it.
These are not hacks. They are the business's own systems, working as designed for the wrong person.
We take that control back, rebuild the business's IT so it belongs to the owner, and stay on only if the owner wants us to.
| Stage | What we do | Gap it addresses |
|---|---|---|
| Secure | Take back administrator control. Remove the person using violence from accounts, devices, recovery options and delegated access. | Ongoing access to the business's email, files, phones and calls. |
| Transform and modernise | Rebuild the setup to current best practice, with administrator accounts the owner holds, multi factor sign in, managed devices and backups under the owner's control. | A business built around one person's control. |
| Assess | Security assessments matched to the business and its sector, with findings the owner can act on. | No independent view of what was exposed, or what remains. |
| ManageIf the owner wants it | Longer term IT management and support through our service desk. | No trusted IT partner once the immediate risk has passed. |
The owner decides how far this goes. Some need access removed and a clean handover. Others want us to stay on as their IT provider.
For your agency: with the owner's consent, refer them through our contact form and choose IT Service support as the topic. Case workers can read the advisory in the Case Worker Hub.
AI is arriving in intake forms, chat services and case notes. Most of it has been tested for accuracy and general safety. Very little has been tested for the moment a person discloses abuse to it.
A response can be polite and accurate and still be unsafe. It can push a disclosure faster than the person is ready for, offer reassurance the facts do not support, or miss the point at which a human needs to step in.
We wrote the measure for that moment, built a safety layer on it, and work with services to decide where AI belongs in their own processes.
The framework is free and open. You do not need to buy anything from us to use it.
The Trauma Informed AI Safety Benchmark and Assurance Framework, version 1.1, published 21 August 2026.
Conformance is declared or verified by the organisation itself. No one, including us, certifies it. We are developing the framework further with the University of Canberra, and case workers on our research panel rate AI responses against it.
Read the framework (PDF) · CC BY 4.0
A safety layer that a public facing AI service calls when someone discloses harm. It responds safely, refers the person to the right human service, and keeps a sealed record of what was detected, what was said and where the person was referred.
HarmWise is built on the TIAF and runs its validators unchanged. It is in pre-pilot. If your service, or an organisation you work with, is planning an AI deployment that people may disclose to, we would like to hear from you.
We work with your team to find where AI could take administrative load off case workers, such as intake summaries, triage, notes and reporting, and where it should not be used at all. Anything we recommend is designed inside trauma informed practice and tested against the TIAF before anyone relies on it.
We built our platform to run our own service: referrals from agencies, risk at intake, appointments, device work, outcomes reports and reporting to funders. Every case we take on runs through it.
We now offer it to domestic and family violence and community legal agencies that need the same things, as a platform designed around this work rather than a generic CRM adapted to it.
Built for sensitive records. Client PINs and passwords are encrypted with AES-256-GCM. Client portal access codes are stored so that nobody at the Centre can read them, and portal sessions time out after 30 minutes.
| Component | What it does |
|---|---|
| Case records | Each case has its own reference, with role based access and separate case data access groups. |
| Privacy mode | Masks client names across the workspace. |
| Risk at intake | A structured risk intake that sets an intake risk rating, with room for case workers to upload an existing risk assessment. |
| Bookings and client portal | Online booking with Teams links, SMS reminders and a waitlist. Clients reach their own portal with a case reference and access code. |
| Tickets and queues | Enquiries and service requests routed to queues with service levels. |
| Outcomes and reporting | Outcomes reports, Theory of Change surveys, service metrics and a generated service report for funders. |
| Billing and funding | Quotes, billing and confirmation of agency funding. |
| Audit log | A record of activity across the platform. |
The Case Worker Hub is where we share what we learn with the people who need it first. It is open to domestic, family and sexual violence case workers, police, community legal workers and others who support survivors.
Sign in is by an emailed link, with no password to remember. We do not accept personal email addresses, and we review sign ups by hand, so the Hub stays a professional space.
Use the contact form to tell us which of these services you are interested in. We will come back to you to arrange a time with your team.